Thank you for shopping at Guatemalastore.us. We’re a small, independent Guatemalan-owned store, and each item you order is made just for you. Because of this, we do not keep inventory or mass-produce.
However, we stand behind our products and want you to be happy with your purchase. Below is our policy for refunds, returns, and replacements.
📦 Made-to-Order Items
All our products are made to order. That means we do not offer returns or refunds for reasons such as:
- Wrong size ordered
- Change of mind
- Typographical errors during checkout (wrong address, name, etc.)
Please double-check your order before placing it. ❤️
🧵 Defective or Damaged Items
If your item arrives with a defect or damage, we’re here to help.
What to do:
- Email us at help@guatemalastore.us within 7 days of delivery.
- Include:
- Your order number
- Clear, high-resolution photos showing the defect or issue from different angles
- A short description of the problem
We’ll review the case with our print partner.
What happens next:
- If the issue is confirmed as a manufacturing or printing defect, we’ll either:
- Send you a replacement at no extra cost
- Or, if needed, provide you with a return address for item inspection (our internal facility — you won’t need to know the exact destination).
🚚 Lost or Undelivered Orders
If your order never arrives, please contact us within 20 days of the estimated delivery date. We will:
- Investigate the tracking status
- If confirmed lost by the shipping carrier, we’ll issue a replacement at no cost to you
🚫 Refunds Are Not Granted For:
- Orders with incorrect shipping information due to customer error
- Delays caused by couriers or customs (rare, but possible)
- Minor variations in color or design positioning due to the print-on-demand process
🔁 Exchanges
Because all items are made to order, we do not offer size exchanges. Please refer to the size guide on each product page before purchasing.
💬 Questions?
We’re here to help!
Reach out to us at support@guatemalastore.us and we’ll do our best to find a fair and kind solution.
❤️ Note from Us
We’re a small family business, not a giant brand. Every order supports a dream, not just a product. Thanks for your understanding and for keeping the Chapín spirit alive with us.